Soft Skills:

Soft skills are increasingly becoming the hard skills of today's work force. It's just not enough to be highly trained in technical skills, without developing the softer, interpersonal and relationship-building skills that help people to communicate and collaborate effectively.

These people skills are more critical than ever as organizations struggle to find meaningful ways to remain competitive and be productive. Teamwork, leadership, and communication are underpinned by soft skills development. Since each is an essential element for organizational and personal success, developing these skills is very important and does matter… a lot!

ICMD Soft Skills Programs were found to develop the skills you need for a happy and successful career.

Finance and Banking:

Accounting, banking and finance courses have been developed for your organizations, making sure they meet the needs of your needs. Many of our courses attract exemptions from the leading professional bodies in the accountancy and finance industry.

Designed to develop both your management capability and your professional expertise – whichever accounting, banking or finance field you specialize in – these courses will bring new opportunities in your current or future career.

ICMD offers a variety of courses from introductory courses, to the most advanced courses in Accounting, Finance, and Banking fields.

A Corporate and In-house training Courses in ISO 9000 (QMS), ISO 14000 (EMS), ISO 18000 (OSHAS), ISO 22000 (HACCP), ISO 27000 (MIS) and CE… as Certified Internal Auditor and Certified Lead Auditor are available.

Human Resources:

When it comes to Human Resources, you've got to know your staff. Your organization and its employees are depending on you to provide accurate information, advice and answers on everything from government regulatory issues and benefits administration to the finer points of the employee handbook. You've also got to be current on all the latest HR legal issues, be available as a knowledgeable resource for employees, be able to mediate internal conflicts and disputes and be prepared to hire and fire personnel as necessary.

ICMD HR programs are remarkably comprehensive, packed with all the essential HR training information you'll need to take your steps with confidence.

Sales and Marketing:

Sales and Marketing training courses are designed to help those working in sales and marketing to identify, recruit and retain the perfect customer.

Our sales and marketing courses provide basic to advanced-level aviation business knowledge in the areas of marketing channels, sales management, advertising, research, consumer behavior and communications.

ICMD Sales and Marketing Programs will equip you to accomplish your organization's goals in new and creative ways.

Customer Service:

Employees, who are properly trained and demonstrate professional customer service skills, can improve customer satisfaction and loyalty. This helps the business retain customers and improve profits. It costs less to retain loyal customers than to acquire new ones. In addition, satisfied customers are more open to additional sales messages and are likely to refer others to that business.

Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business.

ICMD Customer Service Training programs refer to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.